Supported Technology Platform

Overview

At Launchtime Technology, we work hard to build what we call our “Supported Technology Platform”. We know that using products across this platform will benefit your business, because we use these services to run our own company.

There are some hardware and software requirements (minimum standards) that you need to have in place for us to meet our service obligations. We will update this list from time to time as certain technologies age and others are released and tested by us. 

If a hardware or software item is no longer supported by the manufacturer or developer, does not receive stability or security updates, or is not covered by a vendor supported warranty; it will be at our sole discretion whether we charge for any time incurred for supporting that item.

Supported Technology Platform

  • Apple Desktops & Laptops
  • Dell Desktops & Laptops
  • Dell Servers
  • Ubiquiti UniFi Routers
  • Ubiquiti UniFi Switches
  • Ubiquiti UniFi Access Points
  • APC Power Systems
  • CyberPower Systems
  • Acronis Backup Software
  • Dropsuite Backup
  • DNSFilter
  • LastPass Password Manager
  • Microsoft 365
  • RingCentral
  • SentinelOne Endpoint Security
  • MacOS
  • Microsoft Server Platforms
  • Microsoft Windows 10
  • Microsoft Office 365
  • Microsoft Virtualization – Hyper-V
  • VMware Virtualization

Approved Software List

Revised: July 12, 2021

  • MacOS
  • Microsoft Server Platforms
  • Microsoft Windows 10
  • Microsoft Office 365
  • Backups (Acronis & Datto)
  • LastPass Password Manager
  • SentinelOne Endpoint Security
  • 7-Zip
  • Adobe Applications (Acrobat, Reader, etc)
  • Browsers (Chrome, Edge, Firefox, and Safari)‍
  • Microsoft Office Suite (Microsoft 365)
  • Video Conferencing (Microsoft Teams, RingCentral, and Zoom)
  • Finance (QuickBooks)
  • Java Run-time Environment

Third Party Vendors

While we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Recommended Platform, it may take us some extra time to familiarize ourselves with managing and supporting these products.
If the issues can and should be supported by the 3rd party vendor, then we may help you liaise with the vendor directly to get the problem solved in the most efficient and timely manner for you.

We may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation and ongoing use, we may need to invoice you separately for this time.